a. Users may be eligible for a refund if they experience technical issues during counseling sessions that prevent successful communication.
b. Refunds will not be provided for dissatisfaction with counseling outcomes, as the effectiveness of therapy may vary based on individual experiences.
a. Users experiencing technical difficulties such as poor video/audio quality, disconnections, or other platform-related issues may request a refund.
b. Refund requests must be submitted within 24 hours of the counseling session in question.
a. Users can cancel a scheduled counseling session up to 12 hours before the appointed time to receive a full refund.
b. Cancellations made less than 12 hours before the scheduled session will not be eligible for a refund.
a. In the event of billing errors, users should contact Obdoor's support team by E-mail within 7 days of the transaction for resolution.
b. Billing disputes reported after 7 days will not be considered for a refund.
a. Users must submit refund requests through the platform or by contacting customer support.
b. Refund requests will be processed within 7 business days of receipt.
a. Users who do not attend a scheduled counseling session without prior cancellation will not be eligible for a refund.
a. Obdoor reserves the right to deny refund requests that do not meet the specified eligibility criteria.
b. Refunds will not be provided for issues arising from user actions, including but not limited to inappropriate behavior, violation of terms, or deliberate disruption of services.
For refund-related inquiries, users can contact Obdoor's support team at support@obdoor.com
Obdoor reserves the right to update the refund policy at any time. Users will be notified of any changes, and continued use of the platform constitutes acceptance of the modified policy
By using the Obdoor platform, you acknowledge that you have read, understood, and agreed to this refund policy.